FAQ

Contact Us

By phone - +673 7235231

Monday –Friday

10am-7pm (Tuesday:10am-5pm) GMT +8

By email: qafahaus@gmail.com

Making An Order

Returns Instructions

Not 100% satisfied with your item?

-We offer 3 days free returns, no questions asked.

-Pack your item (with its original tags intact & no damage) together with the INVOICE SLIP.

-Items will be exchanged with SAME DESIGN only. We only exchange it with the size/color requested.

-Then simply drop off to our office or via Pos Laju.

1. What should I do when I received a defect item/wrong item/missing item?

For all orders with missing, defect or wrong item, email us at sales.qafahaus@gmail.com or text us directly at +673 7235231. We will advice accordingly

Delivery

Local Delivery Only (Within Brunei)

Delivery Charges of $2 for Brunei Muara area while $3 for Tutong & Kuala Belait areas and Temburong for $4 only!

Unit BA-13, Bangunan PA Hjh Rafiah, Simpang 52-55, Kg. Mata-Mata Gadong Bandar Seri Begawan BE1718

Are items in my cart reserved for me?

- Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.

What payment methods do you accept?

We can accept payment through BIBD online or Cash Deposit Machine at this account number.

BIBD – 00-00-901-00137-11