FAQ

Contact Us

By phone - +6738 261231

 

Monday Friday

8am – 5pm GMT +8

 

By email: qafahaus@gmail.com

 

 

Making An Order

 

Returns Instructions

Not 100% satisfied with your item?
-We offer 3 days free returns, no questions asked.
-Pack your item (with its original tags intact & no damage) together with the INVOICE SLIP.
-Items will be exchanged with SAME DESIGN only. We only exchange it with the size/color requested.
-Then simply drop off to our office or via Pos Laju.

 

1.     What should I do when I received a defect item/wrong item/missing item?

For all orders with missing, defect or wrong item, email us at sales.qafahaus@gmail.com or text us directly at +6738 261231. We will advice accordingly

 

 

Delivery

Local Delivery Only (Within Brunei)

All delivery will be charged $3 Or you can pick up directly at our Main office

 

Unit 1, First Floor, Bangunan RADIN, Simpang 8, Rimba Gadong BE 3119, Negara Brunei Darussalam

 

 

AKUMANANG

 

Do I get AKUMANANG Special Lucky Draw Vouchers for every purchase?

-          Yes! You will get TWO pcs for every transaction. These vouchers will be sent to you after you checkout from your order through email. Fill in the form in complete details.

NOTE: AKUMANANG committees have the right to disapprove your vouchers if you miss any details, thus you won’t be entitled to win any amazing prizes.

 

What prizes are there to be won?

-          You can check AKUMANANG.COM or check our Facebook/Instagram page qafahaus. Prizes will be presented at end of November and December. Stay tuned at our Instagram/Facebook page for more info.



Are items in my cart reserved for me?

-          Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.

 

What payment methods do you accept?

We can accept payment through BIBD online or Cash Deposit Machine at this account number.

 

BIBD – 00-00-901-00137-11